As a customer making a purchase or bringing an item back I always feel I am right. It is the job of customer service to keep customers happy. As educators it is our job to take care of our customer the student.
Educators put the blame for students not learning in the wrong place. It is typical to hear comments made how students don't have the ability or that parents don't support their children. We have no control over student ability or the atmospheric conditions in the home and placing blame there is blaming the customer. It is poor form to do so.
Where does the blame lie? This was the crux of the conversation today. The blame lies with the educator for the educator can only affect what is in his or her sphere of influence. Rather than blame, educators need to change their practice to meet the needs of the customer, the student. Taking an honest look how we teach and our perception of students will cause us to shift our practices to what is in their best interests.
The student's come to us with a host of variables out of our control, so the only thing we can control is pedagogy and building their learning efficacy. The customer can't be wrong so it is up to us to find every way we can to engage them in deep learning.